Travel & Bookings Update
Thompson Travel Holidays Blog
To all our valued customers
I trust you are keeping safe and well. We continue to work from home until such times that our office can re-open.
An update on the following: -
IF YOUR HOLIDAY HAS ALREADY BEEN CANCELLED
If your holiday has already been cancelled, you will have been offered one of 2 choices. To re-schedule or to apply for a refund.
A member of staff will have been in touch with regards to your options. If you can apply for a refund, this will have been done for you. These are taking a lot longer than normal as 96% of the world has been on lockdown for the last month. As soon as monies are returned to us, we will be in touch to request bank details and send it to you.
IF YOUR BALANCE IS DUE FOR A FUTURE HOLIDAY
If your balance is due for your holiday, a member of staff will be in touch. Some dates have been slightly extended by us, if possible. Please check your e-mails and spam, as this is our first point of contact with you.
We can take payments between 11am-3pm so please call during those hours to make payment 02838 394489.
If you have chosen not to travel, please contact us as we are working to ensure you do not lose money.
As your agent we must comply with your contract and the supplier’s terms so you may be able to move your holiday without losing out nor having to pay more monies until a future date.
IF YOU ARE NOT DUE TO TRAVEL SOON OR PAY YOUR BALANCE
The situation with Covid-19 is new to us all and beyond a few weeks we do not know anything more than you. We take our information from suppliers and within the remits of our license. Various parts of the world are re-opening and advice changes every day. We will be in touch with you as we receive information.
Thank you to everyone who has been in touch with us with enquiries for new holidays. With limited staff, we are working through these as quickly as possible. Summer holidays are now on sale up to October 2021. International flights are on sale up to 11 months in advance and some low fares airlines are now on sale to May 2021.
AVAILABILITY OF TRAVEL
Some flights are resuming soon, and some ferries are also available, and destinations are opening in Europe and worldwide. If you also need your travel arrangements organised for medical, business or repatriation purposes please get in touch 02838 394489 or firstname.lastname@example.org and we will do our best to help you and give you priority and the options available to you.
Stay safe and we will be doing everything to comply with regulations and focus on resumption our full business as soon as possible.
The information has been updated on 18 May and it may change. We will keep you informed as best we can as we receive it.
We are a fully bonded agency and thank you for trusting our guidance and advice. We will be back when this is over and look forward to looking after your trips to see family, for business, mission teams, honeymoons, weddings, cruises, sun, and city breaks.